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Support

FAQs and Contact Information

Contact Information

  • Logicbroker Contact Information
  • Olivela Contact Information

General FAQs

  • Which Notifications Should I Have Set Up?
  • How Do I Manage Non-Compliant/Failed Documents?
  • Can I Submit a Backorder?
  • Onboarding: So what am I supposed to do to go live?
  • Account: Forgot Password?
  • Account: How do I add users to our account?

Shipping FAQs

  • Which Shipping Method Should I Use?
  • Can I Submit More Than 1 Shipment for a PO?
  • How do I change the tracking number?
  • ShipEngine Users: How Do I Toggle Between the Use of ShipEngine & Manually Inputting Tracking Information?
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